Anthony Baxter (anthony@interlink.com.au)
Fri, 09 Feb 2001 18:55:53 +0000
For what it's worth, I thought I'd mention how I'm using Message-Context.
I've got an IVR-based messaging system for users who are travelling. They
_very_ much want to be able to just do things like 'listen to my voice
messages', 'deal with any faxes' or 'listen to my email'. While it
would be cleaner to just say 'listen to all the messages', or 'listen
to messages of a given type' that's not really what they want. People
understand what 'a voicemail' is - it's something that someone's
recorded on the phone via an answering-service type thing. They put
higher preference on listening to voicemails than email.
Where message-context comes in useful is categorising these messages -
and, in particular, categorising them after they've been forwarded. If a
user receives a fax message, and forwards it on via the phone system after
recording an audio introduction ("hi Jim, here's a fax I got from Fred,
can you deal with it?") what sort of message is it? Is it a voicemail?
A fax? something else? With Message-Context, we can simply say 'it's
whatever it was originally'. So in the case just given, it's still a fax,
but with an audio annotation on it.
Anthony
This archive was generated by hypermail 2.0b3 on Fri Feb 09 2001 - 09:58:55 IST